Frequently Asked Questions

FAQs For Your Business

  • Q1.How Sella Listing generate leads?
    We have different online sources that we use to generate traffic, most commonly Search Engine Optimization, like Google, Yahoo, Bing and Social Media Promotion,i.e. Facebook, Instagram. We then contact those marketing leads and see the intent of the homeowners. After asking qualifying questions, we schedule an appointment for the next 24-48 hours, and then this lead will be double checked by our QA department. If the lead has gone through all the quality parameters, then it'll be sent to your E-mail or text.
  • Q2. How many leads we can expect?
    It's a good question. We have dedicated designed packages. You can choose any of the packages that fit your needsor you can order any number of appointments for your desired time of period.
  • Q3. Do you follow our schedule while scheduling the appointment with the customer?
    We don't know your schedule and it's hard to find out your schedule, so what we do is we schedule appointments for the next 24 to 48 hours and we keep the window open for you. We let the homeowners know "before coming to your property our realtor will be calling you back to confirm yours and his availability". Going this way if you are not able to meet with the homeowners on time you can let them know directly.
  • Q4. How you manage the Territory/Area for each realtor?
    Assigning appointments is not a big deal for us. We have account executive for each relator, who'll be in touchwith you 24/7; it's his job to send you the detail of Appointment in real time. Secondly, it depends on your territory if it's a small territory there is not huge population then we assign it to only one realtor i.e. You want the Appointments from 'PARRY SOUND' that's a small county we can't share this county with any other realtor, but if you are from GTA that is populous area we can't give GTA to one realtor so we distribute all the appointments, but we assure we'll not share your appointment with any other realtor, it's just the area that's being shared.
  • Q5. What you call qualified Appointments?
    A qualified Appointment is an appointment that passes through all the steps. It'll not be a cold lead. We get traffic from marketing mediums, then our sales representative talk to those leads and see's if a homeowner has a clear intent of selling, then our rep asks qualifying questions. When the lead is qualified we ask them for their availability and schedule an appointment for the next 24 to 48 hours. Then this lead will be checked by our QA department and if it passes all the Quality parameters then your account executive send this lead to your E-mail and text message.
  • Q6. Do you use our website/Social Media for Marketing?
    We have our platform for advertising and marketing, we don't need access to your website or social media, we advertise all the stuff on our platform and all this is handled by our advertising department.
  • Q7.How you charge?
    We have a secure payment gateway, through which we accept our client's payments. The payment link will be dispatched from our end after you select any of our designed packages or place your order.You can use {VISA, MASTER} CREDIT/DEBIT cardto make the payment by yourself and the good thing is that there is no Recurring.
  • Q8. How I can cancel the contract?
    It's so simple. We don't have any binding terms, you need to write an E-mail to our accounts team whenever you want you can cancel the contract and this will take 15-25 days to get everything settles.
  • Q9. Who is my first point of contact?
    We assign an account executive to every client, we have, if you want to add/remove your territory or if you have anything to ask, he'll be in touch with you 24/7.
  • Q10. Are you CRTC compliant?
    Yes, we are CRTC compliant. We are well aware of CRTC and DNC rules, any traffic which we get from marketing mediums. We double check it with our DNCL, if the phone number is in DNCL we never contact that person.

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Payments We Accept